Sanjay Ishwarlal Upadhyay

A results-driven Global Delivery Leader with over 22 years of experience in IT Applications Development & Support as well as Business & Digital Transformation. I also have extensive experience and a strong understanding of Account Delivery Management, which can add value to the organization. Managed IT transformations effectively within agreed-upon SLAs/KPIs to achieve the highest levels of customer satisfaction and completed large multi-million-dollar projects on time and within budget. Focused on excellent customer experience and improving service effectiveness through process optimization and cost reduction using cutting-edge tools and technology like PMP, ITIL, SAFe 5 Agilist Agile, Lean Framework as Six Sigma Black Belt, Processes & Controls, and collaborative teams. Presently working with Netcracker as Program Director responsible for Digital Transformation for a Fortune 500 global telecom operator in Japan. Core Competencies: 1) Applications Service Delivery Management 2) Transition and Transformation Management 3) Digital Transformation and IT Strategy 4) P&L Management 5) Design and Execution of Cloud Architecture 6) Operational Efficiency, Workforce Planning & Resource Capacity Management 7) Productivity, Efficiency & Performance 8) People, Process and Programme Management 9) Cloud Computing, Big Data & Advanced Analytics 10) Budgeting and Cost Control 11) Vendor Management 12) Team Building and Leadership 13) Critical Chain Project Management Certifications : • Harvard University – Exercising Leadership: Foundational Principles Course • Project Management Professional – PMP certified • SAFe 5 Agilist Certification • Six Sigma Black Belt Certification • ITIL V3 2011 Foundations certified • Design Thinking Practitioner and Facilitator certified • AWS Certified Data Analytics - Specialty • Oracle Cloud Infrastructure 2021 Certified Architect Associate • AWS Certified Solutions Architect - Associate • Google Cloud Certified Cloud Digital Leader • Azure Fundamentals and Data Fundamentals DP-900 • Google Cloud Sales Credential • IBM Cloud Essentials certified • Operating Kubernetes on IBM Cloud Certified • Certified Alibaba Cloud Fundamental Architecture and Case Study • Customer Delivery Manager Certified at Amdocs • Telecom Billing Integration Manager Certified at Amdocs